Waitrose eCommerce Platform & Operations Manager

At a glance Expected Salary - £68,500.00 - £128,00.00 (dependent on experience) Contract type - This is a permanent contract Working pattern/flexible working - This is a hybrid working role, therefore your time will primarily be split between working from home, the Bracknell Head Office and travelling. However, there will also be an expectation to visit other locations as the need arises. Key responsibilities: Lead a team-of employees ( known as Partners) and third parties to ensure that Waitrose’s critical customer facing websites and apps run smoothly to agreed service levels, with appropriate observability and monitoring. This includes customer delivery systems used by our shops and fulfilment centres and third parties such as Deliveroo. Act as an escalation point for Senior IT and Digital Product Leadership for major operational issues, taking a holistic view for all interconnected enterprise-wide services, and remaining calm under pressure. Empower the team to provide the Waitrose Online “Platform as a Service”, as well as the subject matter expertise, to enable Product teams to launch and scale digital propositions to deliver value faster to customers, whilst maintaining stability. Manage prioritisation of the teams activities to achieve the most appropriate balance of Operability (e.g. Availability, Resilience, Scalability, Performance, Security), Delivery Velocity, and Cost, and ensure delivery against the Partnership outcomes. Ensure risks and opportunities of the Online Platform and Online Applications are well managed, making recommendations to IT Senior Leadership and Online Product Leadership and initiating interventions where required. Lead, coach, develop and recruit a strong, capable and empowered team of Platform and Operations Engineers, ensuring expertise from 3rd parties is used appropriately to ensure the skills in the team remain current. Essential skills/experience you’ll need: Proven track record of operational accountability for mission critical websites and services Strong understanding of both DevOps and Agile ways of working e.g. Scrum, Kanban,SAFe Strong understanding of Cloud technologies and microservices architecture, CI and CD Extensive experience at managing multi-million pound budgets Experience at managing multiple mixed skilled, digital teams onshore and nearshore Experience building and developing high performing, cross functional, digital teams Proven experience & deep understanding of IT Delivery in a lean and agile environment Ability to work with and manage third party vendors in a DevOps Culture Have a very strong understanding of commercial IT, digital and modern retail system trends Extensive experience in Senior Stakeholder management Excellent verbal and written communication. Desirable skills/experience you may have: Experience of FinOps to drive business value from our cloud platform to enable timely data-driven decision making, and create financial accountability Experience leading agile transformation in a medium to large organisations Experience in Programme or Portfolio management with a record of successes. Certifications - CSM / Lean A background in software engineering and literacy in modern software development Benefits: 💻 - Hybrid Working. ⚖ - Excellent work life balance, including focus on well being and flexible working and our market leading Equal Parenthood Leave Policy 🏖️ - Depending on your Partnership job level, if you work full time you’ll get between 22 and 30 days holiday a year, plus bank holiday entitlement 🐷 - The Partnership has a Defined Contribution pension scheme where your contributions, up to an agreed level, will be matched by the Partnership. In addition, after a qualifying period of service you may receive an additional Partnership contribution. 🤑 - You’ll get Partnership discount in store and online once you complete Probation. That’s 25% off in John Lewis & Partners (12% off electrical products) and 20% in Waitrose & Partners. You’ll also be able to nominate someone you live with to share your discount 🚴 - Simple cycle to work support scheme 🏰 - We’re really proud of our exclusive hotels based in some of Britain’s most beautiful areas and once you’ve been with us for three months, you’re welcome to explore them 🌱 - Learn more about our Benefits structure, visit - (Link->https://www.jlpjobs.com/about/benefits/)