Tom Ford - Made to Measure Specialist

As an MTM Specialist you will:

Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise

Ensure the highest level of MTM services is provided while conveying in-depth knowledge of fabric and custom suit products, including composition, style etc

Demonstrate consistent high level of sales productivity, with an entrepreneurial approach in supporting MTM events, assisting in the process with other team members and providing technical expertise to manage customer questions. Reinforce standards on MTM services to minimize rejection rates.

Develop and train other associates on new seasonal fabrics, and ensure entire team has a thorough understanding of the offering while assisting on the orders;

Build a strong relationship with the brand for updates and follow ups in managing and tracking orders from start to finish,

Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards

Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss

Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service

Responsibilities in updating and maintenance of all necessary tools for the TOM FORD MTM program, ensuring seasonal swatch fabrics are updated weekly.

Maintain presence on the sales floor and serve as an ambassador of MTM to clients while also assisting in general selling activities throughout the store as needed.

Monitor shipment, work closely with stakeholders, and assist the customers with rapid info in regards of MTM status orders

Ensure the highest levels of MTM services are provided according to TOM FORD standards and that the customer receives the 'perfect' fit;

A bit about you:

All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more

A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team

Well informed. Deep knowledge of the luxury industry with a high level of fashion sensitivity and passion

Known to be a sales and service expert

Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback

Strong ability to develop relationships and partnerships at all levels in support of achieving targets.

Strong planning and organizational skills with a sense of priority for deadlines and attention to detail.

An example of our values, a trusted and respected colleague