Technical Support Partner

Key ResponsibilitiesIt is a fast paced role, particularly during busy periods and your day-to-day responsibilities will include:- Offering exceptional customer service to our customers by showing empathy with their product related issue. - Keeping the customer up to date with product repairs. - Adhering to the business systems and processes to minimise loss and protect profitability.- Troubleshooting technical issues as a first point of resolution where possible. - Supporting the wider shop team with general shop-keeping tasks and customer service. Essential skills/experience you'll need- Good communication skills to be able to engage with 3rd party suppliers and internal stakeholders. - High level of product knowledge and expertise.- Technical support experience. Desirable skills/experience you may have- Experience in a customer facing retail environment.- Ability to troubleshoot product related issues.