Technical Support Partner

Weekend only vacancy, 14 hours a week. Rota -Saturday 08:55-18:00 and Sunday 10:55-17:10 Subsidised Parking available in Victoria Centre. Free hot drinks during working hours. Key Responsibilities It is a fast paced role, particularly during busy periods and your day-to-day responsibilities will include: - Offering exceptional customer service to our customers by showing empathy with their product related issue. - Keeping the customer up to date with product repairs. - Adhering to the business systems and processes to minimise loss and protect profitability. - Troubleshooting technical issues as a first point of resolution where possible. - Supporting the wider shop team with general shop-keeping tasks and customer service. Essential skills/experience you'll need - Good communication skills to be able to engage with 3rd party suppliers and internal stakeholders. - High level of product knowledge and expertise. - Technical support experience. Desirable skills/experience you may have - Experience in a customer facing retail environment. - Ability to troubleshoot product related issues. Please note: The salary stated for this role will be pro-rated due to the required hours for this vacancy. The pay range stated only reflects the pay for Full time hours of 37.5 hours per week.