Team Manager at John Lewis Trafford

Key Responsibilities: Working in our shops as a Team Manager is fast paced and no two days are the same. On a day-to-day basis, you'll be responsible for: Striving for high levels of customer and Partner (employee) satisfaction Empowering your team to act with authority and accountability in a culture where they feel supported to grow professionally and feel cared for Building genuine relationships with customers and internal and external stakeholders Working with the wider shop leadership team, taking on duty manager responsibilities when required Through the development of a clear resourcing strategy, you will ensure the recruitment of Partners that have the capability, aspiration and passion to deliver outstanding service Essential skills you'll need: Experience of leading a large team in a fast-paced, customer focused environment with a proven track record as a specialist in people and driving a culture of empowerment Desirable skills you may have: Disciplinary and Grievance experience Hiring Manager and/or recruitment experience