Team Manager at John Lewis Oxford

As a Team Manager of Customer Assistants (primarily supporting Home/Furniture), you'll support your leadership team to ensure that every customer who visits or interacts with your shop has an exceptional service experience, through the creation of a seamless customer shopping journey. You'll be an outstanding specialist in people and will lead, inspire and develop your Partners (employees), enabling each of them to reach their full potential. Key Responsibilities Working in our shops as a Team Manager is fast paced and no two days are the same. On a day-to-day basis, you'll be responsible for: Striving for high levels of customer and Partner (employee) satisfaction Empowering your team to act with authority and accountability in a culture where they feel supported to grow professionally and feel cared for Building genuine relationships with customers and internal and external stakeholders Working with the wider shop leadership team, taking on duty manager responsibilities when required Through the development of a clear resourcing strategy, you will ensure the recruitment of Partners that have the capability, aspiration and passion to deliver outstanding service Essential skills you'll need: Experience of leading a large team in a fast-paced, customer focused environment with a proven track record as a specialist in people and driving a culture of empowerment Desirable skills you may have: Disciplinary and Grievance experience Hiring manager/recruitment experience Additional Information: An additional benefit of working at John Lewis Oxford - Save 20% off food and drink at Benugo (Coffee Shop) on the Ground Floor Things to note: This role may be subject to pre-employment screening We occasionally close vacancies early in the event we receive a high volume of applications and therefore recommend you apply early Print off the job description now if you require it and ensure you attach an up-to-date CV #LI-SHOPTRADE #LI-CS