Service Support Administrator

Service Support Administrator | Wigan | Salary: Up to £28k + Benefits

Hours: 38.75 hours per week - Monday - Friday

Service Support Administrator Benefits:

• Competitive salary
• 22 days holiday per annum (plus public holidays)
• Increasing holiday entitlement by 1 day per year, up to a maximum of 25 days per annum
• Pension Scheme
• Company contractual sick pay scheme
• Private Medical Scheme
• Cycle to Work Scheme

Zachary Daniels have an exciting opportunity to join a leading global provider proudly accredited by Investors in People based in Wigan.

The successful candidate will be part of a dynamic and supportive team that values teamwork. If you're looking for a role where you can grow and challenge yourself, then this is the perfect opportunity for you!

Responsibilities for a Service Support Administrator (but not limited to)

As a Service Support Administrator, you will play a key role in delivering exceptional customer service and ensuring that operational support requests are handled efficiently and in line with the company's service level agreements (SLAs) and contractual obligations.

• Receive, record, and process incoming customer support requests via phone and email.
• Use the In-house system to log customer support requests accurately and promptly.
• Create accurate quotations, estimates, or proposals for chargeable work and support services.
• Co-ordinate both chargeable and non-chargeable support requests, ensuring they meet company standards and service level agreements.
• Ensure all required documentation is obtained and recorded, and issue invoices for chargeable work in line with client payment terms.
• Produce and review support-related reports for the Head of Support Services.
• Respond to customer queries or concerns and escalate when necessary.
• Participate in relevant meetings and work closely with technicians, management, customers, and suppliers.
• Undertake other duties as required to support the business needs.

Service Support Administrator Key Requirements

• Scheduling experience (beneficial).
• Strong IT skills, including proficiency in Excel and Microsoft Office.
• Experience in producing customer quotations and estimates.
• Knowledge of processing supplier and sub-contractor purchase orders.
• Ability to work in a fast-paced environment and meet deadlines.
• Highly organised with excellent time management skills and attention to detail.
• Strong written and verbal communication skills, with the ability to build positive relationships with colleagues, customers, and suppliers.
• Ability to work effectively as part of a team.

BBBH32183