Senior UX Designer - Customer - Inspire to Choose
We’re looking for a passionate, curious and driven Senior UX Designer to join our multidisciplinary team.
As a UX designer at the UK’s largest supermarket, you’ll be crafting experiences that help millions of people shop better. You’ll discover new opportunities, crafting intuitive and effortless solutions that improve every stage of a customer’s shopping journey. You’ll weigh business goals with user expectations, creating design solutions that exceed both. And you’ll know how to experiment quickly, get back up, and try again.
Audiences don't get bigger or more diverse than this. So, you’ll really need to know your onions. That includes a big appetite for human-centred design, customer research and data and analytics. Collaboration mixed with expertise and insight is the recipe for successful design. So, you’ll be working with some of the finest UX and UI designers, researchers, UX writers, service designers, data and analytics experts, product managers and developers.
Our secret ingredient is our digital design system. So, you’ll need experience using one, whether it's just a pinch to improve a prototype or a big dollop to shape a whole user journey.
Here’s a taste of what you can expect.
You’ll join a business that values your expertise, experience and insight. That nurtures your personal and career growth, with opportunities for every stage of your journey. You'll be a crucial part of a dedicated team consisting of individuals from a diverse set of backgrounds who share your determination and ambition. You'll enjoy a hybrid role that creates the perfect work/life balance, helping you be who you are both professionally and personally. And a benefits package that’s more than competitive.
You will be responsible for:
Design large and small projects from start to finish, redefining complicated experiences into simple and intuitive solutions
Own all end-to-end UX process activities including discovery, running design sprints, sketching, wire-framing, low-fidelity prototyping, and service/customer mapping.
Champion human-centred design inside and outside of your team.
Work within and across agile squads to design, dev7-5elop and improve the customer experience across our digital products.
Partner with UX researchers to help your team develop empathy for our customers, including those with a disability, and advocate for their needs, validating designs via A/B testing, un moderated, usability testing and more.
Use quantitative data and partner with the analytics team to help advise your work.
Work closely with multidisciplinary teams, finding new opportunities for improvements.
Collaborate with professionals from various fields including UI designers, researchers, engineers, UX writers, service designers, product managers, data analysts, and business collaborators to explore, build and deliver designs.
Facilitate partner (business and user) workshops, run appropriate conceptualisation and participatory design sessions.
Promote inclusive design practices and deliver accessible designs.
Deliver valuable, high-quality and consistent work without sacrificing speed by using our Digital Design System and its standardised foundations, components, and patterns.
Collaborate with the Design System team to help evolve the Design System based on user needs
Help other fields understand the value design can bring to a project to build outstanding products.
Provide feedback to other designers to help strengthen your team and Tesco as a whole.
Help your teammates build experience, strong decision-making skills, and empathy for our customers.
Embrace opportunities to line manage other designers and help with their learning and development
Work with the Design Manager to cultivate a positive, supportive, and inclusive team culture.
You will need:
A strong, well-curated portfolio demonstrating your expertise across web, responsive and native apps.
Strong experience in high-profile design projects in a customer-facing commercial environment.
Passion for solving product problems while balancing all facets of a user experience, including strategy and research, information architecture, interaction design and accessibility.
A good understanding of the end-to-end iterative design process including how to develop and use design research, journey mapping, wire-framing, prototyping, and user testing to achieve human-centred design solutions.
Proficiency in interaction design for web (desktop and mobile) and native applications
Experience of designing with accessibility in mind and meeting WCAG 2.1 level AA.
Experience collaborating closely with multiple fields including product and engineering.
Self-motivation, and good organisational and time-management skills.
Strong written and verbal communication skills, and the ability to present skills to all levels of seniority and subject area experts within the organisation.
The ability to coach, mentor and set standards for ways of working for more junior team members.
Proficiency with current industry design and collaboration tools, such as Figma and "Miro or equivalent experience.
Previous experience in the retail sector is an advantage.
What's in it for you:
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!
Annual bonus scheme of up to 20% of base salary
Holiday starting at 25 days plus a personal day (plus Bank holidays)
Private medical insurance
26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
About us:
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.
We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.
NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.
We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility