Retail Sales Manager
Job Title: Retail Sales Manager- New York
Job Type: Permanent
Salary: $250,000 OTE
The Company
This rapidly growing fine jewelry brand is known for pushing the boundaries of design while honoring the rich traditions of jewelry making. The brand’s collections are celebrated for their bold, fluid, and tactile designs, marked by striking contrasts of natural and refined materials. Their pieces have become contemporary classics, captivating collectors and enthusiasts, and are available in stores across various cities worldwide.
The Role
An exciting opportunity has arisen for an experienced Retail Sales Manager at the brand’s Chelsea Showroom in New York City. Ideal candidates will have a background in fine jewelry or luxury goods.
Main Duties:
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Nurturing and developing direct client relationships through outreach, showroom-based appointments, and events
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Creating invoices, processing payments, passing orders through internal channels, and tracking production timelines. Liaising internally and externally regarding deliveries
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Managing after-sale service and follow-up, including repairs, resizing, and client communication to enhance customer satisfaction and loyalty
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Attending direct selling shows and client appointments outside of the showroom when required
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Collaborating with the commercial director to set and implement sales targets and executing strategic business plans to meet these goals
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Working with the marketing department to drive showroom visibility and brand awareness, ensuring all in-showroom touchpoints align with the brand’s messaging and contribute to a cohesive customer experience
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Demonstrating strong negotiation skills with a strategic mindset and the ability to manage complex business discussions
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Independently developing and exploring new sales opportunities with an established network of regional clients and resources
Required Skills / Experience:
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Exceptional selling and client-building skills
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Previous experience in a luxury retail environment
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Strong interpersonal and communication skills, with the ability to build relationships with clients and partners
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Motivated, detail-oriented, and reliable
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Expertise in inventory management
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A positive, calm, and can-do attitude is essential