Receptionist - Personal Shopping

Are you looking for a new challenge that gives you the chance to get creative and use your knowledge of the business to take Personal Shopping to the next level? Looking for a company that wants to help further your career in Retail as well as provide you with an exciting, inspiring and fun place to work?

Our Personal Shopping team provide a bespoke service to customers from all over the world. Our products are exceptional, and so is the service that accompanies them. As a member of the front of house team, and a subject matter expert of all things Selfridges, you will provide the first opportunity to deliver the best service to clients visiting the department.

As a Personal Shopping Receptionist you will:

Greet clients in a polite and friendly manner

Actively listen to clients and respond to their enquiries

Direct clients to the lounge and inform relevant colleague to assist

Offer/prepare beverages for the clients

Answer calls and deal with all client enquiries in a polite and professional manner

Book appointments on the relevant system following the correct procedures

Inform relevant colleagues regarding appointment booking/cancellations following the department’s procedure

Complete all Front Desk admin tasks in a timely manner, including Sales Tracker and CRM

Check/respond to department’s emails throughout the day

Check all What’s App groups throughout the day and take relevant action

Contact alterations department upon request

Check courier/driver availability and book client deliveries

Request client transfers if needed

Respond to any shop floor/brand enquires and involve the relevant colleagues when needed

Communicate effectively all tasks/enquires to the relevant colleagues and duty manager

Ensure BOH kitchen is fully replenished throughout the day

Ensure bathroom amenities are replenished.

Check lounge is consistently tidy throughout the day

Report any maintenance issues to line Manager

A bit about you

As a Personal Shopping Receptionist, you will:

Ensure you comply with the Selfridges Values

Assist colleagues during busy periods with all tasks at hand

Help with clearing rooms following appointments when necessary

Communicate effectively when leaving the desk and ask for cover

Support line/duty manager with tasks

Be punctual and follow correct procedure for lateness and sickness

Assist with EOD cashing up and take cash bag to Cash Office

Adapt schedule according to the business’ needs

Possess a positive attitude towards business changes

Work outside FOH responsibilities when needed to contribute further towards the business’ success