Receptionist

Salary - £11.55 per hour Contract type - This position is a Permanent contract. Working pattern - 37.5 hours per week, earliest start time 7:00 am - latest finish time 20:00 Alternate weekends Location - Odney Club, Cookham Key responsibilities Welcome and check in guests, ensuring a smooth arrival experience Handle room bookings, amendments, and payments efficiently Respond to guest queries both in person and through social media Manage hotel room keys and direct guests to facilities Process payments and handle cash accurately Assist with restaurant bookings and other guest requests Help maintain our membership database Address any concerns promptly and professionally Essential skills/experience you’ll need Good communication skills and a friendly approach Ability to organize and prioritize tasks effectively Experience with computer systems and social media Cool head when dealing with busy periods Problem-solving skills and a can-do attitude Ability to work independently while supporting the team Attention to detail when following procedures About Odney: If you are looking for a hotel with something different and some history to work in, then The Odney Hotel, our Place by the River, could be for you. This is a beautiful and unique John Lewis Partnership-owned hotel, set on 130 acres by the River Thames in Cookham, Berkshire. It offers both character and charm to our guests. The guests can stay in one of 5 beautiful houses on the site, or one of 4 Airbnb’s each maintaining the period look of its time with access to the picturesque grounds including a private stretch of river, water gardens, a pool, and sports facilities. The main building Lullebrook Manor and its grounds are thought to have been the inspiration for the classic novel The Wind in The Willows bringing history along with relaxation. Relaxation can be further achieved with a visit to our Wellbeing suite, offering beauty treatments and massages or afternoon tea on the terrace, a drink in the bar or a meal overlooking the river.