Product Manager – Customer Fulfilment Automation
The Product Manager in Customer Fulfilment Automation will get the opportunity to build industry leading automation solutions for fulfilment sites to help transform Tesco and the retail landscape and help solidify Tesco as a frontrunner in the online retail domain.
In this role, you will be involved in overseeing the development of automated fulfilment technologies for the company's online strategy. The Product Manager will drive product strategy, working closely with Business Operations, collaborate with various stakeholders to optimise fulfilment processes, saving costs and improving customer satisfaction. This includes working with third-party vendors, defining capabilities, evaluating the market for product solutions and leading the transition towards a product-led mindset. The role requires experience in product management, a deep understanding of user needs, and the ability to work across teams to develop and execute product strategies. Key responsibilities also include leading product discovery, prioritising capabilities and tasks, managing a SCRUM team’s backlog, and supporting junior team members. Operational skills required include problem-solving, communication, and collaboration, while experience in product management, software development, and backlog prioritization is essential. Hands on experience of using tools like JIRA for backlog management, MIRO, Confluence & Aha for discovery and strategy formalisation.
As Product Manager in Technology, you are expected to ensure your products are built with the highest levels of resiliency, security, reliability and have the required degree of observability to improve the overall quality and can continuously improve colleague and customer satisfaction.
You will be responsible for:
Knowledge and experience of product management best practice & methodologies.
Proven success of having managed a complex product that led to the delivery of significant value to your stakeholders
Understand User Research/ Design Thinking concepts and applied those for your product work.
Good knowledge in the use of Tools & Techniques for Backlog prioritisation, managing dependencies and for gaining insights using available data points.
Broad knowledge and understanding of the technologies relevant to product management.
Knowledge and experience of software development methodologies and processes.
Engages with and am actively involved in market research, leveraging insights to shape the vision and strategic direction of the product in line with business and Technology goals and customer expectations.
Skilled in using various data types in different situations and know when to use quantitative and/or qualitative data
Understands the Product Management lifecycle, product delivery process and the importance of an Agile mindset to discover, design, define, develop and deliver small increments of the most important opportunities that will drive growth and value for my product
Knows how to use relevant tools to produce and update roadmaps for the product areas
Understands the importance of a product roadmap in creating buy-in from stakeholders and other teams
Understands the business, including the key commercial drivers, business metrics and performance indicators, and can play a part in the decision-making process.
Able to coach colleagues from all disciplines to have a product mindset enabling them to be value centric in their decision making
You will need:
A methodical and analytical approach, great problem-solving skills and can provide logical answers to complex problems.
Used good prioritisation techniques to refine & groom your feature backlog regularly.
Attitude and the aptitude to learn new product area/domain quickly.
Excellent written & verbal communication skills
Great presentation & persuasion skills
Team Player who could work collaboratively with other members of the team
Hands on experience of using tools like JIRA for backlog management, MIRO, Confluence & Aha for discovery and strategy formalisation.
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What's in it for you:
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!
Annual bonus scheme of up to 20% of base salary
Holiday starting at 25 days plus a personal day (plus Bank holidays)
Private medical insurance
26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
About us:
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.
We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.
NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.
We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility