Personal Shopping Receptionist

A bit about the role

With a vision to reinvent retail, we launched our sustainability strategy, Project Earth, in 2020, with a bold commitment to change the way we shop and the way we do business. Built on three themes – driving a transition to more sustainable materials, exploring new business models, and challenging the mindsets of our partners and customers as well as our own teams – Project Earth is underpinned by our science-based targets as we look to a net-zero future.

As a Personal Shopping Receptionist you will:

• Greet clients in a polite and friendly manner
• Actively listen to clients and respond to their enquiries
• Direct clients to the lounge and inform relevant colleague to assist
• Offer/prepare beverages for the clients
• Answer calls and deal with all client enquiries in a polite and professional manner
• Book appointments on the relevant system following the correct procedures
• Inform relevant colleagues regarding appointment booking/cancellations following the department’s procedure
• Complete all Front Desk admin tasks in a timely manner, including Sales Tracker and CRM
• Check/respond to department’s emails throughout the day
• Check all What’s App groups throughout the day and take relevant action
• Contact alterations department upon request
• Check courier/driver availability and book client deliveries
• Request client transfers if needed
• Respond to any shop floor/brand enquires and involve the relevant colleagues when needed
• Communicate effectively all tasks/enquires to the relevant colleagues and duty manager
• Ensure BOH kitchen is fully replenished throughout the day
• Ensure bathroom amenities are replenished.
• Check lounge is consistently tidy throughout the day
• Report any maintenance issues to line Manager

A bit about you

As a Personal Shopping Receptionist, you will:

• Ensure you comply with the Selfridges Values
• Assist colleagues during busy periods with all tasks at hand
• Help with clearing rooms following appointments when necessary
• Communicate effectively when leaving the desk and ask for cover
• Support line/duty manager with tasks
• Be punctual and follow correct procedure for lateness and sickness
• Assist with EOD cashing up and take cash bag to Cash Office
• Adapt schedule according to the business’ needs
• Possess a positive attitude towards business changes
• Work outside FOH responsibilities when needed to contribute further towards the business’ success