Partnerships Operations Assistant

We are seeking a detail-oriented and proactive Partnerships Operations Assistant to coordinate the full suite of instore media platforms and support the delivery of exceptional marketing solutions across multiple channels.

About the Role

As a Partnerships Operations Assistant, you’ll be at the heart of ensuring our media bookings are delivered to the highest standard, collaborating with brands, internal teams, and external suppliers. You will become a key channel expert within the Partnerships team, overseeing operational processes for Instore media while also contributing to other channels such as .com and CRM. This is a dynamic role where your organisational skills and ability to work independently will shine.

Key responsibilities:

• Coordinating the full operations process for Instore media channels, including managing the screen network and print opportunities, from booking through to execution.

• Acting as the owner of the screen network, overseeing content for escalators, video walls, and other screens, ensuring quality control and appropriateness, and managing the approval process.

• Managing the Content Management System (CMS) by uploading, reviewing, and checking that content plays correctly, guaranteeing seamless execution.

• Liaising with brands, agencies, and internal teams to manage creative submissions, approvals and contractor schedules.

• Monitoring deadlines and proactively managing tasks to ensure all bookings, approvals, and creative processes are completed on time.

About You

You are organised, self-motivated, and thrive on managing multiple priorities in a fast-paced environment. With your excellent communication skills, you’ll liaise confidently with clients and teams, ensuring smooth operations and top-tier delivery. You are comfortable working independently, taking ownership of your workload while meeting deadlines with precision.

You will also have:

• Exceptional attention to detail and a strong ability to manage multiple projects simultaneously.

• Experience in coordinating media campaigns, including familiarity with content management systems and scheduling tools.

• Experience in an office environment, with exposure to client interactions and a good understanding of brand management.

• A keen understanding of media operations, with the ability to navigate complex processes and systems.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 22 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants), and a season ticket loan.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods