Operations Manager

We are working with a creative and fun accessories business that are looking for an Operations Manager!

Based in London, in a beautiful studio you will be overseeing the day-to-day management of inventory, production, wholesale operations, and customer service. They want someone highly organised who will ensure a seamless operation of their studio and maintaining high standards across all aspects of our supply chain and order fulfilment.

Main Responsibilities include:

• Order and manage all raw materials, ensuring stock levels align with production needs.
• Track usage and reorder materials accordingly.
• Record deliveries and update inventory in Zedonk.
• Calculate costs and input weekly production data into Zedonk.
• Maintain strong relationships with suppliers, ensuring payments and deliveries are managed effectively.
• Review wholesale orders and collaborate with the team to develop production plans.
• Create and process orders in Zedonk, booking production schedules.
• Generate and print barcodes where necessary.
• Provide post-shipping follow-ups, including SKU management and order confirmations.
• Oversee customer service inquiries, ensuring timely responses and resolutions.
• Handle replacements for damaged or incorrect orders.
• Generate shipping labels for DHL and Royal Mail.
• Ensure all unfulfilled orders are processed in Shopify.

Person Specifications:

• Experience in inventory management, order fulfilment, or operations management preferably in a fashion business.
• Experience or willingness to learn inventory management systems such as Zedonk and Shopify (or similar inventory/order management systems).
• Have excellent time management skills and remain calm and collected when it comes to juggling multiple tasks in a sometimes fast-paced environment.
• Strong organisational and multitasking abilities.
• Excellent attention to detail.
• Effective communication and relationship management skills.