Online CRM Manager

Looking to enhance your customer service skills? We are excited to welcome a motivated and proactive individual to our team as a CRM Manager at Tesco. Join us in this exceptional opportunity to contribute to our world-class organisation and drive improvements in our customer service operations. At Tesco, we believe in the power of spending more time together, face to face, than apart. So, during your working week, you can expect to spend 60% of your time in one of our office locations or local sites and the rest remotely. We also recognise that life looks a little different for each of us. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. That’s why at Tesco, we always welcome a conversation about flexible working. So, talk to us throughout your application about how we can support. You will be responsible for: Manage and deliver online CRM programmes to acquire, retain and grow online customers to the defined Tesco Clubcard online CRM Strategy Execute and operate online CRM programmes successfully and effectively Optimise and track investment against performance across the Tesco Clubcard online CRM programme Build and deliver test and learn programmes to gain knowledge and insight to continuously improve our Tesco Clubcard online CRM strategy Measure the effectiveness of each programme and the impact to long term loyalty Work closely with key stakeholders to ensure the successful delivery of the Tesco Clubcard online CRM strategy and supporting the Marketplace proposition Forecasting and managing my budgets effectively, always being cost conscious Potential for line management responsibilities You will need: Proven experience in a customer service role, with a focus on CRM management. Comprehensive knowledge of customer service principles and practices. Exceptional analytical skills, with the ability to interpret complex data and draw actionable insights. Ambitious and self-motivated, with a proven ability to achieve targets and meet objectives. Strong communication and interpersonal skills, with the ability to build solid relationships with individuals both inside and outside of the organisation. Ability to thrive in a fast-paced, dynamic environment and successfully manage multiple priorities. Experience with CRM software and tools is highly desirable. #LI-AO1 #LI-Hybrid What's in it for you: We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more! Annual bonus scheme of up to 10% of base salary Holiday starting at 25 days plus a personal day (plus Bank holidays) 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing About us: Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco. We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you. NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date. We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility