Manager, Guest Amenities & Services

Salary - £26,900 - £40,300 Contract type - This position is a Secondment/Fixed Term contract for 9 months during the summer season. Working pattern - 37.5 hours per week, various shifts including weekends - Earliest start time 7:30 am - latest finish time 20:00. Applicants must have minimal holiday during the peak school holidays. Location - This role is based at our Odney Club, Cookham Key responsibilities Lead the hotel's leisure team to deliver the summer program and activities. Manage all aspects of people management, including performance. Ensure positive guest experience and maintain high standards for summer pool and activity amenities. Act as a brand ambassador by providing consistently outstanding customer service. Achieve sales, occupancy, and profit targets. Create and deliver seasonal packages and activities to meet agreed-upon outcomes and performance measures. Manage customer queries and complaints and maintain relationships with hotel peers to ensure high standards. When applicable, manage the creation, scheduling, costing, and marketing of activities for leisure and business use. Create a high-performing, professional, guest-facing team. Completing risk assessments and equipment checks. Act as Duty Manager as required. Essential skills/experience you’ll need People management Strong organisational skills Mental dexterity/agility Customer Mindset Clean, current driving licence Ability to coach and give clear instructions Desirable skills/experience you may have Previous sports or activity-related discipline or experience is desired Outdoor pursuits qualifications, for example, a UK coaching certificate, Archery GB, are desired Experience in seasonal working About Odney: If you are looking for a country club hotel with something different and some history to work in, then The Odney Hotel, our Place by the River, could be for you. This is a beautiful and unique John Lewis Partnership-owned hotel, set on 130 acres by the River Thames in Cookham, Berkshire. It offers both character and charm to our guests. The guests can stay in one of 5 beautiful houses on the site, or one of Airbnb’s each maintaining the period look of its time with access to the picturesque grounds including a private stretch of river, water gardens, a pool, and sports facilities. The main house, Lullebrook Manor and its grounds are thought to have been the inspiration for the classic novel The Wind in The Willows bringing history along with relaxation. Relaxation can be further achieved with a visit to our Wellbeing suite, offering beauty treatments and massages or afternoon tea on the terrace, a drink in the bar or a meal overlooking the river. #LI-JLPGR#LI-SD1