Loyalty Offers Manager

At a glance Expected Salary -£42,700-£55,000 Contract type - We have 1 permanent role within Waitrose (Bracknell) and 1 Permanent role within John Lewis (London) Working pattern/flexible working - We know flexible working is important to you, and it is important to us too. The Partnership has adopted a blended working approach meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The loyalty team aims for around 1 to 2 days a week in the office to connect and on a more ad-hoc basis to attend key meetings but again, are flexible on this. Location - This role is based at either our Bracknell Head Office or our London Head Office campus (Pimlico). Please note, any cost incurred as a result of travel to the office is the responsibility of the successful candidate. There is no travel allowance for this role. Key responsibilities You will work closely with the Senior Offer Operations Manager to lead delivery of offers to our customers. Your team will be the centre of excellence on delivering customer offers, championing improvements to the operational systems and process,providing air traffic control for loyalty customer offers, sharing knowledge on how to enhance customer redemption and participation in offers and work closely with our 3rd party partners who own components of the offer operational process. You will also work closely with the Campaign Management Teams (internal or external) to ensure the best targeting and allocation of offers is applied, including writing any targeting briefs required. Your team will lead the QA process for offers, offer terms and conditions, fulfilment of offer (where required), and provide timely resolution of any live offer issues, including a backlog of longer term improvements required. You will build close relationships with other teams who are part of the offer journey, including commercial, product teams, Dunnhumby, Offer Proposition Lead, retail and customer care. Essential skills/experience you’ll need Experience and understanding of deployment of loyalty offers operations Significant experience working in the Loyalty or CRM offers environment, with a strong working knowledge of data & targeting and offer operations. Experience of line management and working collaboratively Significant experience working in a customer data environment, with knowledge of relevant legal and privacy aspects. Experience of managing systems and process changes into a team Significant experience of learning and utilising 3rd parties systems to carry out operational tasks Desirable skills/experience you may have Led a team of marketing operators Expertise in assessing marketing processes and finding ways to improve efficiency or quality of work. Experience of managing and allocating budgets and resource Experience of working within a programme of change management and transformation Operational knowledge of Loyalty schemes. Points schemes a benefit For internal use only: #LI-HEADOFFICE #LI-HYBRID