Loss Prevention Partner

This role is subject to the following pre-employment screening: 5 year reference check, Basic Disclosure and 5 year financial probity. Due to its nature, you need to be 18-years or older to work in this role. You’ll work on a rota basis and will be required to work a variety of shifts, including evenings and weekends. Key Responsibilities As a Loss Prevention Partner your day will be varied but day-to-day responsibilities will include: - Be a point of contact for branch Profit Protection related issues, and escalate as required. - Mitigate the risk of malicious harm to Partners and Customers. - Manage shrinkage performance within budget and risk appetite. - Address all aspects of shrinkage, including; external and internal dishonesty, procedural failure and administrative error. - Support and coach fellow Partners on how to minimise shrinkage and complete procedures correctly to protect our profits. - De-escalate conflict situations in the shop professionally (at times, you may be required to detain or ban individuals who are committing offences in our shops). - Support with investigations where required Essential skills/experience you'll need - Excellent verbal and written communication skills. - Confidence in resolving conflict. - Great attention to detail with ability to spot trends and signs of profit loss. - Good customer service and relationship building skills. Desirable skills/experience you may have - Previous experience of working in a loss prevention role and a customer facing environment would be beneficial but is not essential as you will receive full and comprehensive training in the first few weeks of starting in your new role.