Loss Prevention Officer

At a glance: The salary range for this role is set at £24,400 - £32,000 (for a full time Position at 37.5 hours per week)Please note: We also have a part-time permanent vacancy for 16 hours per week. The salary stated for the part-time role will be pro-rated due to the required hours for the position. Both full-time and part-time roles are permanent contracts and will work on a rota basis covering a variety of shifts, including evenings and weekends.Due to its nature, you will need to be 18 years or older to work in this role.This role is subject to the following pre-employment screening: 5 year reference check, Basic Disclosure and 5 year financial probity.Internally this role is known as a Loss Prevention Partner Key Responsibilities As a Loss Prevention Partner your day will be varied but day-to-day responsibilities will include: - Be a point of contact for branch Profit Protection related issues, and escalate as required. - Mitigate the risk of malicious harm to Partners and Customers. - Manage shrinkage performance within budget and risk appetite. - Address all aspects of shrinkage, including; external and internal dishonesty, procedural failure and administrative error. - Support and coach fellow Partners on how to minimise shrinkage and complete procedures correctly to protect our profits. - De-escalate conflict situations in the shop professionally (at times, you may be required to detain or ban individuals who are committing offences in our shops). - Support with investigations where required Essential skills/experience you'll need - Excellent verbal and written communication skills. - Confidence in resolving conflict. - Great attention to detail with ability to spot trends and signs of profit loss. - Good customer service and relationship building skills. Desirable skills/experience you may have - Previous experience of working in a loss prevention role and a customer facing environment would be beneficial but is not essential as you will receive full and comprehensive training in the first few weeks of starting in your new role.