Lifestyle Specialist

We’re currently looking for full time Lifestyle Specialists to join our prestigious Home and Furniture department on the third floor of Harrods. The Lifestyle Specialist is a retail-focused role that will serve as the first point of contact for any client or Interior Designer on the shopfloor who wishes to understand what the Home and Furniture division can offer.

About the Role

The Lifestyle Specialist will be skilled in providing a one-on-one experience, inspiring, educating and listening to the client requirements to provide a service that exceeds their expectations during their first visit to the floor. They will encourage clients to purchase into our lifestyle offering through highlighting trends and product information, as well as utilising mood boards and colour charts to inspire clients to purchase across the entire third floor retail landscape.

Organising and hosting client appointments on the shopfloor, our Lifestyle Specialists will offer engaging introductions to our brands and their unique offerings after truly understanding the clients’ needs and preferences by asking intuitive questions. Following a comprehensive consultation, our Lifestyle Specialists provide a clear handover to one of our Furniture Specialists, Concession Brands or introduce Harrods’ other relevant services, including Furniture Planning, to aid the client’s onward shopping journey.

About You

You will be a creative individual with a passion for customer service and the ability to build really strong relationships with both clients and Harrods’ internal teams. You will have a true passion for design, potentially with a qualification in this field (although not necessary).

You will also:

Be a confident and articulate communicator, capable of clearly conveying information whilst also building rapport with clients and colleagues.

Be collaborative in your nature, able to thrive as part of the wider Home and Furniture division.

Be resilient and adaptable to your audience and environment, believing that anything is possible.

Have great organisational skills, able to manage your own time and workload both effectively and efficiently.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 22 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods