Front of House Assistant

At a glance: Hours of Work: Full Time - 37.5 hours per week or Part Time: 15.5 hours per week - Sundays, Wednesday & Fridays. Contract type: This role is Permanent Pay rate: £11.55 About the role: To work as part of the hotel team to deliver and maintain a first rate guest experience through the focus on the delivery of market leading customer service. To add value to the efficient and profitable running of your hotel in order to achieve your business and personal objectives, along with those of your team and the hotel. Being a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the marketplace. What you’ll be doing: Interacting with guests, sharing product knowledge on drinks and food. Taking orders, checking back, and assisting with queries. Liaising with the kitchen team to fully understand the menu. Clearing down and setting tables. Working behind the bar, serving drinks and taking orders for food. EXTERNAL CANDIDATES: Please see job outline PDF attachment for more details INTERNAL CANDIDATES: Please use the this link (Link->http://drive.google.com/file/d/19UQMv5KUyn52kPVO4MmYYnsyLkO-89sI/view?us...) to view the job outline. Required essential experience skills and qualifications: Self-motivated/ Industrious Basic knowledge of IT & POS systems and able to use standard software. Excellent communication skills Proven experience of the hospitality industry is desirable. Desirable experience skills and qualifications: Level 2 Food Safety Location: If you are looking for a country club hotel with something different and some history to work in, then The Odney Hotel, our Place by the River, could be for you. This is a beautiful and unique John Lewis Partnership-owned hotel, set on 130 acres by the River Thames in Cookham, Berkshire. It offers both character and charm to our guests. The guests can stay in one of 5 beautiful houses on the site, or one of Airbnb’s each maintaining the period look of its time with access to the picturesque grounds including a private stretch of river, water gardens, a pool, and sports facilities. The main house, Lullebrook Manor and its grounds are thought to have been the inspiration for the classic novel The Wind in The Willows bringing history along with relaxation. Relaxation can be further achieved with a visit to our Wellbeing suite, offering beauty treatments and massages or afternoon tea on the terrace, a drink in the bar or a meal overlooking the river. Benefits of the Partnership and the role: Full-time working holiday entitlement 22 days holiday, plus public and bank holidays (this is prorated for part time hours). Free meals whilst on duty, for Live Out roles. Free meals for Live In roles You’ll get Partnership discount in store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply) You’ll also be able to nominate someone you live with to share your discount. Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy Find out more about the extensive range of exciting benefits that you could enjoy when you join us (Link->https://www.jlpjobs.com/about/benefits/) Next Steps: The application form consists of a CV upload followed by application questions. Check your Workday inbox notifications and see further guidance on the PDW under "Internal application process". When your application is complete, you'll receive a notification or email saying 'we have received your application'. You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Please note that should we receive a high volume of applicants we reserve the right to close the role early For internal use only: #LI-JLPGR #LI-HEADOFFICE