Design Lead - Online Shopping
We are looking for a Design Lead to join our Shopping Design Leadership team. Reporting into our Head of Design for the Shopping team, this is very much a hands on role, leading large scale initiatives working alongside a talented, and multi-disciplined design team. Someone who can see the possibility in every opportunity - from large groundbreaking projects on big budgets to the small incremental quick wins that will provide millions of our customers and colleagues with immediate improvements. You should possess a diverse design background and be a true leader, capable of encouraging others to build compelling and user-friendly products and experiences. Emphasize outstanding design culture and craft.
Join us now to craft the future of design in Tesco, as we tackle an extensive design challenge and pursue ambitious plans for innovation and expansion.
You’ll collaborate with other teams across our Technology function – Product, Engineering, Program and Data Science as well as the wider business in a fast-paced agile environment. We align around our collective purpose of “Serving our customers, communities and planet a little better every day” to provide customer and business value.
You will be responsible for:
Take ownership of large initiatives or programmes of work, with a clear problem statement that span multiple work streams and end to end journeys
Working with the design leadership team to provide thought leadership for design capability programs and then champion these across the wider Tesco design community
Collaborate with Design Managers and other Design Leads to ensure the right people are solving the right problems in the best way for our customers and business
Ensure a dedicated focus on a human centered design practice and guide you team to effectively identify and understand user needs and opportunities that are always evidence based
Collaborate with Product counterparts to develop critical metrics at the business level across teams
Network and evangelise team's achievements across Tesco and the broader Tech community
Demonstrate strong written, verbal communication and presentation skills to all levels of seniority and teams within the organisation.
Critique & challenge product & strategic roadmaps and upward communication of potential initiatives and opportunities
Effectively coordinate, facilitate, and lead meetings, reviews, and workshops with design & research teams, business owners, and collaborators.
Continuously seek to improve research, design, and development processes to gain efficiency, remove obstacles, and simplify workflows
Be an advocate for accurate use of and contribution to our design system
Lead by example, demonstrating Tesco values, provide guidance and mentoring to help the team focus on our mission, achieve their best and strive for excellence
Provide support & mentorship for your team help to define objectives and help handle professional & personal development
Hire and lead design contractors and brief agencies where required
You will need:
You’ll be a hard-working, empathetic creative with a genuine passion for craft and design and excellent story-telling skills. You’ll always champion a human-centered approach to problem-solving throughout all stages of the discovery and design process and most of all have a clear vision of the future for customer experience.
You’ll have a genuine appetite for solving sophisticated problems as well as passion and a flare for the visual communication of your ideas. You’ll have solid experience in research, service design, partner management, workshop facilitation, ideation and validation. Insights and data are what drive you and you’ll use it to empower your decisions.
What's in it for you:
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!
Annual bonus scheme of up to 20% of base salary
Holiday starting at 25 days plus a personal day (plus Bank holidays)
Private medical insurance
26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
About us:
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.
We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.
NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.
We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility