Customer Support Partner

Due to financial regulations, handling money for the bureau de change requires applicants to be over the age of 18 for this role. Key Responsibilities - Approach work with a friendly, welcoming and self-motivated attitude to provide the best possible customer experience. - Resolve customer queries and complaints as a first point resolution in a respectful and compassionate manner. - Be an ambassador for the John Lewis brand and it's reputation as a trusted company. - Support the wider shop when required and coach Partners on our services and how to handle customer queries/complaints. - Promote our services at in-store events. Essential skills/experience you'll need - Excellent customer service skills. - Great computer skills with the ability to work with multiple softwares. - Strong admin/organisational skills, whilst paying close attention to detail and compliance. - Excellent communication skills with a logical approach Desirable skills/experience you may have - Previous experience of working in a customer facing role is welcomed. However, we'll provide all the training you need so that you can perform at your best, everyday.