CRM Specialist

CRM Specialist, Luxury Fashion brand 

Boutique based, London

Up to £65,000 plus commission

Are you a CRM specialist with a passion for luxury retail and clienteling strategies? Do you thrive in dynamic environments and excel at coaching and influencing management teams? If so, this is your chance to join a prestigious luxury boutique as their new CRM Specialist.

About the Role:

As a CRM Specialist, you will play a pivotal role in driving the clienteling strategy and ensuring its seamless implementation across the luxury boutique. Working closely with the Department Managers, you will serve as a trusted partner to guide and influence the team in adopting CRM practices that prioritize relationship-building and long-term client loyalty.

While you will not directly manage teams, your expertise will be crucial in coaching and guiding the management team, ensuring that CRM is viewed as a key activity to nurture and grow our clientele base. The role requires an individual who is not only passionate about CRM but also skilled at shifting mindsets and helping others see the value in building lasting relationships with clients.

Key Responsibilities:

• Partner with Management Team: Collaborate closely with DMs to align on the implementation and execution of the clienteling strategy.
• Coach & Guide: Provide training, mentorship, and ongoing support to management teams to adopt and apply CRM best practices in their day-to-day operations.
• Influence Change: Lead efforts to shift the mindset towards CRM as a core activity, focusing on building lasting, meaningful client relationships.
• Monitor & Optimize CRM Performance: Use data insights and CRM tools to track performance, identify opportunities for growth, and drive continuous improvement.
• Strategy Alignment: Ensure that CRM initiatives align with the broader business goals and enhance the overall customer experience.

What the brand is looking for:

• CRM Expertise: Proven experience in CRM within a luxury retail environment, with a strong understanding of clienteling strategies and customer relationship management tools.
• Luxury Retail Background: Ideally, you have worked in a similar fast-paced, high-end boutique setting, where you understand the nuances of delivering exceptional service and personalized experiences.
• Influential Coaching Skills: Ability to coach, influence, and inspire management teams to adopt a CRM-driven approach to client interactions.
• Strong Communicator: Exceptional communication and interpersonal skills, with the ability to engage, train, and motivate managers and teams.
• Strategic Thinker: Ability to translate data and insights into actionable strategies that drive client loyalty and business growth.

Why Join?

• Be part of a prestigious luxury brand with a commitment to delivering exceptional client experiences.
• Play a key role in shaping and executing our clienteling strategy, impacting the store’s success.
• Work alongside a dynamic team of professionals who are passionate about luxury retail and client relationships.