CRM Manager

Are you a passionate CRM professional ready to make your mark in the world of luxury fashion? Join our dynamic team at a leading Luxury Fashion Retailer, where innovation meets elegance.

We are seeking an experienced CRM Manager to lead and transform our customer relationship strategies. Based in our London head office, you'll drive the delivery of engaging, data-led campaigns that enhance the customer journey and foster brand loyalty.

Your Role

As CRM Manager, you'll:

• Lead CRM Strategy: Design and implement data-driven CRM initiatives to deepen customer relationships.
• Enhance Customer Journeys: Build personalized, seamless experiences across online and offline channels.
• Analyse Performance: Leverage data insights to optimize customer engagement and retention.
• Collaborate Globally: Partner with marketing, e-commerce, and retail teams to align CRM with overall business goals.
• Innovate with Tools: Oversee the use of CRM platforms and tools to deliver sophisticated marketing solutions.

What We're Looking For

• Proven experience in CRM management within the retail or luxury sectors.
• Expertise in customer segmentation, lifecycle marketing, and loyalty programs.
• Strong analytical skills with a results-oriented mindset.
• Knowledge of CRM platforms (e.g., Salesforce, HubSpot) and digital marketing tools.
• Passion for luxury fashion and a customer-centric approach.

Why Join Us?

• Competitive Salary: Up to £80,000, commensurate with experience.
• Exclusive Perks: Discounts on our luxury collections and other benefits.
• Career Growth: Opportunity to shape and grow a pivotal role within a renowned brand.
• Vibrant Environment: Work in a fast-paced, high-fashion setting with a dedicated team of professionals.

If you're ready to lead CRM initiatives for one of the most iconic names in luxury fashion, we'd love to hear from you.

How to Apply

Submit your CV and a brief cover letter outlining your experience and vision for CRM at [Company Name]. Applications can be sent via LinkedIn or to [Email Address].

Take the next step in your career and redefine customer connections in luxury fashion.

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