Bar Supervisor

Job Description

Our premium bars and restaurants are places in which our customers will be able to sit back, relax and watch the world go by. Whether they are stopping in for a quick coffee break or dining in for an extraordinary culinary experience our customers expect the best. With a range of menus our bar teams deliver impeccable service every time. As part of this team you will engage with customers and create a luxurious experience where our customers can enjoy a choice of the latest trend setting cocktails, fine wines, a glass of champagne, or one of a range of specially selected craft beers.

Our restaurants are open 7 days a week and you will be required to work weekends and late nights as part of a team rota however working within a retail store, more sociable hours can be expected. Our founder, Harry Gordon Selfridge, famously expressed that ‘a department store should be a social centre, not merely a place for shopping,’ and this could not be truer for Selfridges today.

With a vision to reinvent retail, we launched our sustainability strategy, Project Earth, in 2020, with a bold commitment to change the way we shop and the way we do business. Built on three themes – driving a transition to more sustainable materials, exploring new business models, and challenging the mindsets of our partners and customers as well as our own teams – Project Earth is underpinned by our science-based targets as we look to a net-zero future.

Your role will be:

Close off customer complaints without escalation.

Train and support team to achieve good standards of service.

Organise daily planner for next day and manage day to day running of floor.

Complete wastage.

Place orders.

Complete Sunday trade report.

Process deliveries.

Ensure stock room standards are met.

Support with stock take.

Complete line checks and stock counts.

Complete Cash Out Process.

Multi-site support.

Support with cross training of team members.

Work closely with supervisors across all other restaurant sites.

Support with creating new f and b for events and experiences.

A bit about you:

You’ll be well versed in the art of cocktail making and mixology, having built a solid reputation for flair, innovation and sophistication

You’ll have genuine passion for this role, with a natural curiosity to discover and explore more about how to improve your services and to share with others (we are all about sharing our knowledge here!)

A positive, can-do attitude is what we love here, and you’ll always be prepared to go above and beyond

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.